FAQ
Shipping & Orders
We ship from our southern California warehouse located at 785 E Harrison St. Corona, CA. 92879.
Yes, we offer international shipping. Simply select your country at checkout to see the available shipping options and costs.
Orders received by 12 noon on any given business day are usually shipped on the same day, otherwise the next business day.
Delivery time varies depending on your location. You can check the exact transit time by entering your city and zip code into the ship to fields on UPS Transit Time website and enter our City: CORONA & Zip code: 92879.
Shipping is free via UPS/FedEx Ground to lower 48 US states (excluding Hawaii and Alaska) with minimum purchase of $50.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, definitely! Please contact us for assistance with your order number at cs@egyptianlinens.com
Returns
The returned item must be unused and in its original condition to be refunded back to the original method of payment. We offer free returns to lower 48 states. As an option for AK and HI, we can assist with providing a return shipping label at a discounted rate. Otherwise, the item can be returned with the shipping carrier of your choice.
Unfortunately not, the returned item must be unused and in its original condition to be refunded back to the original method of payment.
Once returns are marked delivered to our warehouse, please allow up to 3-5 business days for refund processing. The refund will be processed back to the original form of payment.
Orders can be exchanged for items that are equal to or lesser than the price paid on the original order. If the exchanged item is at a higher price point, we suggest to return for a refund and then place a new order for the item you need.
Product
Yes, we include a 90-Day Warranty against any manufacturing defects for all of our products. For replacements please email us at cs@EgyptianLinens.com and include pictures of the defect to speed up the replacement process. Please advise if the item has been used or washed and has a defect, it will not be eligible for a refund.
For the best results, we suggest to launder with cold water and a mild detergent. Tumble dry on low heat. For further instructions, take a look at our Care Guide.
Yes! You can find them here.
Yes, they are fully elasticized and we also include extra sewn-in elastic corner bands for additional reinforcement.
Rewards Program
A free to join rewards program that allows you to earn points for your purchases, referrals, and social shares. Earn points to redeem for rewards. The more you earn, the greater the reward!
Anyone over the age of 18 years old is eligible to join! Only one account per customer. Points cannot be combined or transferred.
Visit the Rewards Page to create an account with a protected password and we’ll send you an email confirmation. Please keep your password safe as we are not responsible for points lost or redeemed due to fraudulent activity.
Yes, they expire in 1 year of inactivity. Points must be redeemed before they expire to receive reward. Points have no cash value.
Your points balance may take up to 24 hours to adjust. If things still don’t look right please contact us at cs@egyptianlinens.com for further assistance.
Your points will be deducted accordingly in correspondence with your refund.
Unfortunately no, your referral must use your referral link to make a purchase in order for you to receive points.
Other question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.